always ask for references. especially those who didn't get a critter. they can tell you whether or not the outfitter did everything they could to get you your animal. and also remember that booking an outfitter does not guarantee that you will get anything. all they do is up the odds in your favor. or thats what they are supposed to do.
try to get the name of the site that lists outfitters and their rankings and post it here for everyone. or, if you know the name, post it and I can check with my people. just like H&R Block, I have people......